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Have questions about your order, or a general enquiry?
FAQ
Below you find several questions and answers, which we hope you can use. If you cannot find the answer to your question, please do not hesitate to contact us by e-mail
IN GENERAL
HOW DO I USE LED CANDLES?
We have
created manuals for the lights that describe how to use them. You can find the manuals at the buttom on the front page at our homepage.
ARE LED CANDLES ENVIRONMENTALLY FRIENDLY?
Our
supplier is BSCI accredited. This means that production is carried out under proper working conditions and raw materials are controlled. The candles are made
from 100% real stearin, except for our Anna block candles, which are made from 100% paraffin. In addition, there is no risk of soot, smoke or particles in the
air, as there is with regular candles. LED candles reduce indoor air pollution.
WHAT IS CHEAPEST - REGULAR CANDLES OR LED CANDLES?
LED candles are significantly cheaper to run than regular candles.
DO LED CANDLES LOOK LIKE REAL CANDLES?
Our LED candles have a beautiful 3D teardrop-shaped flame that gives off a warm, white light.
The flame itself is fixed, but the light inside can "flicker" to look like the real thing. In addition, the candles are made from real candle wax,
which together make the candles look like real candles.
WHAT COLOUR ARE THE LED CANDLES?
The flame on the candles has a warm white glow. You can find the candles themselves in several different colours.
DO THEY LIGHT UP A LOT?
LED candles light up just as brightly as regular candles. With the remote control, you can adjust the brightness of the candles and save battery life. Please note that the remote control must be purchased unless otherwise stated under the product on the website.
CAN LED CANDLES BE USED ALL YEAR ROUND?
Yes, you can enjoy the little sparkles all year round, both indoors and outdoors - as long as they don't get damp.
If you want candles that can withstand being left outside in the rain, you can take a closer look at our LUNA OUTDOOR candles.
DO REMOTE WORK ON ALL CANDLES?
Under each product, it is stated whether a remote control can be used to control the light. For candles use remote article number 90000
ARE BATTERIES INCLUDED?
No, batteries can be purchased separately on our website.
BATTERY HOURS?
The stated battery life is when the product burns continuously. When using a timer/remote control, the battery life may be reduced, how much depends on the battery type. With 1 x AAA and 1 x cr2032 batteries it is more than with C batteries.
CAN THE LED CANDLES WITHSTAND BEING LEFT IN THE SUN?
No, they can't. Just like regular candles, LED candles risk melting in the sun.
LED BALLS AND LAMPS
DO REMOTE WORK ON ALL BALL/LAMPS?
Under each product, it is stated whether a remote control can be used to control the light. For most lamps and Ball use remote article number 90001, unless for Noa Ball it is 90002.
DO LED BALLS/LIGHTS GET DISCOLOURED BY THE SUN?
No, they are UV protected.
ARE LED BAUBLES/LIGHTS DURABLE?
Yes, they are. They can withstand being dropped as they are made of strong PE materialr
HOW DO I RECHARGE?
Mia ball is for solar and power. Ida ball is for Solar. Noa ball is for power.
Lamps are for Solar, Power or battery. You can see information under each products.
SHIPPING
HOW LONG IS THE DELIVERY TIME?
We use Post Nord. Delivery takes 2-5 days after your item(s) have been dispatched.